Help Me Choose

With the ever-changing advances in gas fire technology and government, legislation, it’s easy to become overwhelmed when it comes to choosing the perfect gas fire for your home. To help ease the purchasing process, we’ve listed below some useful information and guidelines. Remember natural gas remains the lowest cost fuel per kW of all main heating options – oil, LPG or mains electricity – and with the lowest CO2 emissions.

  • How do I choose a fire?
  • The type of fire you choose depends on a variety of factors – consider your life style, whether the fire is to be the main source of heat in the room or for supplementary heating.

  • What type of chimney do I need?
  • If you choose gas, the type of chimney or flue you have will then dictate your choice of fire. Choose from the chimney types below. If you don’t have a chimney, don’t worry there’s still a fire for you.

    Brick ChimneyTraditional Brick/Stone Chimney – Class 1

    Usually referred to as conventional chimneys, these are easily recognisable as the chimney stack rises well above the roofline and is topped by a traditional chimney pot or terminal. This chimney relies on the natural buoyancy from heated air to expel the products of combustion up through your chimney.

    Prefabricated FluePre-Fabricated Flues – Class 1 & 2

    Normally, these chimneys come with a metal flue cowl on the roof. Some are all metal whilst others terminate through a short rectangular pot (but without a chimney stack). These flues create the same buoyancy from heated air as a brick or stone chimney.

    Pre Cast FluePre-Cast Flues – Class 2

    These are commonly found in many modern homes and can be identified by either a metal flue cowl or a raised ridge terminal on the roof. The natural buoyancy of heated air expels the products of combustion. These flues tends to be very shallow in depth so a slimmer fire is often required, although deep appliances may be installed with the use of either a spacer kit or deeper rebate into the fireplace.

    Balanced FlueBalanced Flue – No chimney required

    Balanced flues can be either glass fronted (decorative fires) or wall heaters (closed fronted) both provide excellent heating performance. The appliance is completely sealed from the room into which it is installed (so there are no draughts and heating efficiency is increased) and a twin-wall pipe vents directly to an outside wall. Air for combustion is drawn in through the outer pipe whilst the inner pipe removes the combustion gases to the exterior of the property. No electric supply is normally required.

    Electric firesElectric Fires - No chimney required

    All electric fires do not require a chimney or a flue of any kind.

  • Where can I buy a fire?
  • RW branded fires, suites and fire surrounds are only available from nominated retailers. These retailers have been carefully selected by us to provide an appropriate showroom display and to deliver the experience needed to help you choose the right appliance for your home. Our network of expert retailers will also be able to advise on or assist with the installation process as well as provide any after-sales support and servicing your appliance may require in the future.

  • How is energy efficiency measured?
  • Energy efficiency is assessed by measuring the heat output from an appliance in kW against the gas input in kW. For example, the Robinson Willey Firegem Visa 2 radiant/convector gas fire has a net efficiency of 89%.

    All our fires have leading efficiencies for their purpose, whether you choose a highly efficient Radiant or Outset products or our leading range of Inset fires. Energy efficiencies are provided for all our fires on this website.

  • How much will it cost to run my fire?
  • This all depends upon the efficiency of the fire you choose - the higher the efficiency, the cheaper it is to run. Natural gas in the UK currently costs around 4.1 pence* per kW hour. The Robinson Willey Firegem Visa radiant/convector gas fire running at an average 2kW output (mid setting) will cost 10.2p per hour. An electric fire at 2kW setting will cost 26.4p for the same heat output

  • Can I fit my gas fire?
  • In the UK, only an experienced Gas Safe registered engineer should fit your new fire. Gas Safe replaced CORGI in Great Britain from 1st April 2009. Likewise, to undertake the servicing of a gas appliance in England, Scotland and Wales, an engineer must be suitably qualified and GasSafe registered.

  • What if I don’t have mains gas?
  • If you don’t have mains gas, we offer a wide selection of gas fires that can be easily adapted to run on Liquefied Petroleum Gas (LPG).

  • Do I need a carbon monoxide detector?
  • Robinson Willey gas fires incorporate an ODS device – the Robinson Willey Safeguard safety system -which stops the gas flow should the oxygen level in your room deplete to a certain level. However we appreciate that fitting a CO detector will provide added peace of mind. The use of a CO detector should never be regarded as a replacement for regular servicing.

  • How long does my warranty last?
  • All Robinson Willey gas fires come with a one-year warranty **