Ask & Answer

Are all gas fires efficient?

The efficiency of a gas fire is dependent on many factors. All RW fires are designed to provide the maximum efficiency for their type and, whilst our open fronted insets provide 68% efficiency, our radiant and LFE outset ranges are 89% efficient.

I have not got a chimney, can I still have a gas fire?

Yes, providing you have a suitable outside wall, you can have a RW roomed sealed (RS) fire. These are extremely efficient fires, as they do not need room air for combustion.

Brick ChimneyTraditional Brick/Stone Chimney – Class 1

Usually referred to as conventional chimneys, these are easily recognisable as the chimney stack rises well above the roofline and is topped by a traditional chimney pot or terminal. This chimney relies on the natural buoyancy from heated air to expel the products of combustion up through your chimney.

Prefabricated FluePre-Fabricated Flues – Class 1 & 2

Normally, these chimneys come with a metal flue cowl on the roof. Some are all metal whilst others terminate through a short rectangular pot (but without a chimney stack). These flues create the same buoyancy from heated air as a brick or stone chimney.

Pre Cast FluePre-Cast Flues – Class 2

These are commonly found in many modern homes and can be identified by either a metal flue cowl or a raised ridge terminal on the roof. The natural buoyancy of heated air expels the products of combustion. These flues tends to be very shallow in depth so a slimmer fire is often required, although deep appliances may be installed with the use of either a spacer kit or deeper rebate into the fireplace.

Balanced FlueBalanced Flue – No chimney required

Balanced flues can be either glass fronted (decorative fires) or wall heaters (closed fronted) both provide excellent heating performance. The appliance is completely sealed from the room into which it is installed (so there are no draughts and heating efficiency is increased) and a twin-wall pipe vents directly to an outside wall. Air for combustion is drawn in through the outer pipe whilst the inner pipe removes the combustion gases to the exterior of the property. No electric supply is normally required.

Electric firesElectric Fires - No chimney required

All electric fires do not require a chimney or a flue of any kind.

What is the difference between an inset & outset gas fire?

Inset fires are designed to sit inside the fireplace, providing a near flush finish and are particularly suitable for installation with a fire surround and back panel. Outset fires sit forward of the fireplace and connect to the flue using a closure plate.

What type of fire should I choose?

Your choice of fire is dependent upon a number of factors. First of all, you must consider the type of flue. Most older homes have a traditional flue and chimney pot and these fireplaces will be able to use all our conventional flued products (both inset and outset). However, some homes may have a pre-cast flue with a ridge vent terminal rather than a chimney pot, see fig xxxx. If no flue exists, a room sealed fire (RS) may be an option - providing a suitable outside wall is available.

What is the difference between radiant & convected heat?

Radiant heat is felt directly from the incandescent fuel effects giving off heat and it travels in a straight line. Convected heat is generated by the cooler room air being heated as it passes over the fire's heat exchanger. It is delivered back into the room from dedicated slots on the fire. All our gas fires provide both radiant and convected heat.

What is a heat Xchanger?

When you are buying a fire for performance you will not be able to beat the Robinson Willey range. All our fires come with a dedicated heat exchanger which means that the amount of convected heat is unsurpassed by any other fire of its kind. The flue gases are directed from the firebox into the heat exchanger and after scrubbing as much useful heat as it can the products of combustion are safely released into the flue.

Are Robinson Willey fires energy efficient?

Robinson Willey gas fires are amongst some of the most energy efficient models available.

Are your products safe?

All Robinson Willey products carry the CE Mark, complying with the European Safety Standards.

All Robinson Willey products conform to relevant safety standards, however, during use, parts of the casing become hot. Therefore if aged or inform persons or young children are left unsupervised in the vicinity of the heater, a suitable guard is recommended as is normal with many types of heating appliances in similar circumstances, to ensure contact with the heater is avoided and objects cannot be inserted into the product. Gas and electric fires should never be covered or positioned where objects may fall onto them.

Stringent quality controls are applied to every part of the manufacturing process which is ISO 9001:2008 approved.



Can I wall mount my gas fire?

Some of our fires can be wall mounted, such as the radiant outset fires. Please see individual fire brochures (installation manual) for full details.

Can I convert my gas fire from natural gas to LPG?

No, all fires have been factory set for the fuel to be used.

What does heat input & output mean?

The heat input is the fuel used for each individual setting. The heat output is derived from a mandatory test laid down in standards and is approved by the British Standards Institution.

Where can I purchase spare parts for my gas fire?

All RW spare parts can be purchased from a network of Spares Distributors, Parts Center, Direct Heating Spares, Grahams & Travis Perkins.

How often should my gas fire be serviced?

It is recommended by Gas Safe that all gas appliances should be serviced annually.

Who do I contact to have my fire serviced?

Gas Safe (formerly CORGI) will have a list of approved installers in your area. It is important to check that a gas installer is trained to install gas fires and Gas Safe will be able to verify these details.

Does my gas fire need additional ventilation?

Not normally. All our gas fires are below 7kW and meet the flue flow requirements that determine whether additional ventilation is required.

Can I service/install my own gas fire?

It is a legal requirement that only competent persons can fit or service gas fires. Please contact Gas Safe for a list of qualified installers in your area.

How is heat efficiency calculated?

The heat output (efficiency) is derived from a mandatory test laid down in standards and approved by the British Standards Institution.

Does the electronic ignition on gas fires need an electric supply?

No, this is battery powered.

What are the fireplace openings for a specific gas fire?

Please see the relevant section of the individual fire's Installation manual.

What are the shelf clearances for a specific gas fire?

This will vary from fire to fire. Please see the relevant section of the individual installation manual.

How much will my gas fire cost to run?

This depends on your local gas provider's charges, but the running costs of gas are generally half the price of electric.

Where can I purchase my gas fire?

See our website for all our dealers in your area.